Bilingual Customer Advisor - Italian

  • StarTech.com Ltd.
  • 45 Artisans Crescent , London, ON, Canada
  • Jul 13, 2018
Full-time / Permanent Customer Service

Job Description

StarTech.com is currently looking for a Bilingual Customer Service Advisor to join our Customer Service & Support team at our Corporate Office in London, Ontario.

We are looking for candidates who can fluently read and write in both English and Italian.

Reporting to the Supervisor, Customer Advisory Team, the Bilingual Customer Service Advisor provides consultative customer support and advice to StarTech.com resellers and end-users. The team works together in a dynamic, motivating environment to provide outstanding support to IT professionals and end users.

This position offers a competitive salary and benefit package, as well as language and shift premiums. Our work week is Monday to Friday – no weekends! Training will be 7-8 weeks during regular business hours, after which straight shifts are scheduled for 2-3 months, based on employee preference, projected customer volume, and team strength.

                                              

What You Will Gain

  • A collaborative environment where bi-weekly feedback sessions support you, keeping you on track for success, helping you shape your future
  • Insight into the IT industry, in an entrepreneurial environment where you can build a career
  • The ability to learn more about building customer relationships and working cross-functionally with many departments across the business
  • A sense of pride in every interaction, whether it is providing product information, assisting customers with placing orders, making recommendations, or reviewing reseller applications
  • Ongoing product training with first to market products and leading edge technologies (USB-C, Thunderbolt 3 and others)

 

What You Can Show Us

  • A passion for assisting others and managing customer accounts
  • Excellent organizational skills combined with strong communication skills
  • Demonstrated bilingualism in English and Italian
  • Attention to detail and accuracy
  • Strong Word, Excel and Outlook skills

 

How to Apply

Please select the one that works best for you!

  1. Submit your resume in confidence by applying on-line directly to www.startech.com/careers
  2. Apply via our LinkedIn posting on our LinkedIn Careers page StarTech.com Careers

StarTech.com is able to provide accommodation to job applicants throughout the hiring process. If you require an accommodation during the application process or through the selection process, please advise in your cover letter.

By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.



About Us

StarTech.com Ltd. is a global manufacturer of hard-to-find parts and accessories that connect and enhance business technology. We make it easy for IT professionals around the globe to identify, find, get and use the parts they need to enable their business solutions.

Founded in 1985 by entrepreneurs Paul Seed and Ken Kalopsis, we’re a privately-owned company with our Corporate Office in London, Ontario, Canada. StarTech.com has grown globally from $45M USD in 2011 to 2017 revenue of $238M USD. We continue with double digit year-over-year growth and operate in twenty countries worldwide, spanning North America, Europe and Asia. We will continue to expand our global footprint in the years to come.

StarTech.com is a winner of the prestigious Canada’s Best Managed Companies Platinum Club designation, having retained its designation for eight consecutive years. We’ve also been on the Inc. 5000 list of fastest-growing private US companies for 10 consecutive years and are on the Profit 500 list of fastest growing Canadian companies.

A vibrant tech company, we offer an enviable workplace with a track record of growth and recognition. We’re big on service and team spirit without taking ourselves too seriously. By conquering new markets and creating career opportunities, we offer you a place to grow. Plus, our commitment to training and development will keep your skills sharp. We also know you have a life outside work. That’s why we offer benefits that take good care of you and your family and support you to actively participate in your community.

Check out our LinkedIn page and become a follower so we can stay connected!