The best opportunities to let your knowledge, talent and skills flourish.
PwC Service Delivery Center (SDC):
The SDC in London, Ontario provides tax return preparation and other compliance services in support of our Canadian national practice. Using technology, standardized processes, and best practices, we deliver the highest quality services to our clients. The SDC is a key driver of the growth of our practice and the establishment of this facility will create many important positions. Joining this growing part of our business will provide you with the opportunity to play an important role in how our practice delivers client service.
The Opportunity: Tax Admin Coordinator, Service Delivery Center
Based in London and reporting to the SDC Administration Team Lead, the primary role of the Tax Admin Coordinator is to oversee a team of Tax Process Specialists who support the tax compliance process by assembling the documents required to prepare personal and corporate tax returns and managing administrative functions throughout the year. Under the guidance of the SDC Administration Team Lead, you’ll be responsible for the overall supervision and development of staff within your team. The coordinator will be the key contact between the local offices and SDC teams. As the SDC services all Canadian time zones, we are looking for individuals who are open and available for work between the hours of 8:00am EST and 8:00pm EST. (Specific shifts may vary, weekend work may be necessary during peak seasons).
Provide effective coaching and guidance to team by:
Encouraging productivity and performance improvement, providing clear expectations on output and quality
Supporting development by identifying skill gaps and training needs
Monitoring quality of work and assigned team activities to ensure quality standards are met
Providing regular reports on team/individual performance
Escalate/Communicate challenges and/or issues with recommended resolution to SDC Administration Team Lead
Act as a Subject Matter Expert/Point of escalation to local offices on admin processes; communicating as required
Assist in development of Standard Operating Procedures (SOP’s)
Serve as a Tax Process Specialist team member and backup for additional engagements and projects
Partner with the SDC Resource team and other SDC Coordinators to monitor workflow and workload to ensure resources are allocated appropriately during peak/non peak periods
Coordinate and facilitate team huddles and meetings
Participate in the selection, placement and training of new staff members
Ensure employee scheduling is optimal to meet busy season demands
Develop, assess and evaluate Employee performance, conduct performance reviews
Create and foster a cohesive team and promote a positive work environment
Proven track record (1+ years of experience) of successfully coordinating a large volume of administration process
2 + years’ experience leading a team, proven ability to coach and mentor others
Strong written and verbal communication, negotiation, and team-building skills and the ability to create consensus among cross functional teams and leaders
Ability to successfully balance competing priorities in a fast paced environment
Strong analytical skills with ability to identify problems and implement solutions
Must be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays during peak periods
Detail is your first, last and middle name; you are extremely organized and have the ability to meet deadlines, prioritize work and work effectively under extremely tight deadlines
Grace under pressure; you are the one who always keeps your cool with a “Can-Do” attitude, even as the pace speeds up. You are able to operate within tight deadlines, prioritizing work and multi-tasking no matter what the task or how fast the pace
Your approach is kind but firm. As subject matter expert, you make your recommendations with confidence and your diplomatic approach is very rarely met with resistance
You are super responsive and have the ability to deal with all staff, at all levels
You have solid communications skills with the ability to confidently communicate with all levels of staff as well as Tax authorities
You have strong initiative, self-motivation, good judgment and the ability to creatively solve problems
Respect for the confidential and sensitive nature of the information that is a daily aspect of the role
Speaking French would be an asset but is not a requirement
Why Work for PwC
Our employees make an impact with their dedication to client service, creativity, and high performance. Whatever your passion is, be part of a dynamic, inclusive workplace environment, where you are valued for the unique contribution you bring.
PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
We thank you for your interest; however, only candidates selected for interviews will be contacted for follow-up.
PwC: the Opportunity of a Lifetime