4 jobs found

RV Service Advisor Can-Am RV Centre has been in the RV business for over 45 years, and we are looking for someone new to join our Team! We are in need of a motivated person, who works effectively in a fast paced customer focused environment. Proven customer service skills are required as well as some technical experience/ understanding (does not have to be RV specific) . We are passionate about helping our customers with their RV needs and are looking for someone who enjoys building long-term working relationships with customers. There is opportunity for growth within our organization and we will provide the right tools and knowledge for advancement! Job Duties & Responsibilities Checking in customers when they drop their units off for service: Creating Repair Orders that correspond with the customers’ needs Ensuring that the customers’ needs are clearly documented on the Repair Order for the technician Completing customer follow-up Calling customer when unit is ready Calling customer regarding any questions or concerns the technician may have Answering phone calls and: Scheduling appointments Scheduling unit pick-ups Helping customers diagnose problems This position is full- time Monday to Friday 9am to 6pm year round as well as a Saturday rotation schedule. Reliable transportation is essential as we are not on a bus route. Please send all resumes to katie@canamrv.ca 

Job Description – Customer Care Team Member Position Description  : Customer Care Team Member Basic Function:  The Customer Care Team Member position is responsible and accountable to participate in the day-to-day operation of the customer care team: Participate in ensuring the growth and profit goals of the company are met through service solutions Promote add-on sales Promote all products and service Ensuring the maintenance, upkeep and repair of the facilities and equipment under the control of Blue Jay used for customer care purposes Must maintain an appearance appropriate for the position and situation Customer Care Create, manage and monitor the service schedules created by the customer care team Manage and schedule customer service requests effectively and efficiently All scheduling should be completed using Hindsite software Monitor and manage scheduling progress and incomplete list Schedule service teams appropriately according to allotted labour time in job scope Must have a strong working relationships with all technicians Ensure customer care team properly communicates with clients when there are delays as soon as possible. Ensures himself/herself recognize the customer is the first priority Participate in weekly customer care meetings Maintain in-depth relations with all Team Leaders and Team Members from the customer care team as well as staff members from other departments Endeavour to build employee moral at all times, striving to reduce employee turnover Supply technical support to customers when required Continually monitor and manage customer complaints throughout the day, as per Blue Jay Irrigation Procedure, to ensure customer satisfactory Report all complaints to the service manager immediately Manage slow periods, ensuring all work hours are productive. Speak to office manager regarding priority lists of ‘To Do’s’ Implement customer care best practices as per Blue Jay Customer Care Job Process Immediately respond to quality control issues, warranty related or otherwise Report all issues to the General manager along with a plan to rectify the issue immediately to General Manager Conduct himself/herself in a professional manager, keeping open lines of communication with customers and/or contractors to develop relationships Establish, monitor and enforce the security procedures in place at Blue Jay Sprinkler Systems Inc. to protect the corporate assets Ensure himself/herself is trained in proper telephone etiquette as per Blue Jay Customer Care Job Process Follows up on delinquent accounts and collects receivables. Training/Health & Safety Attend weekly, monthly and annual Health & Safety meetings Bring any health and safety concerns to the Joint Health and Safety Committee Desired Qualifications:  To perform this job successfully, an individual must be able to complete all areas outline for this position in a satisfactory manner: Reasonable accommodation may be made in enabling an individual with disability to perform these essential functions The candidate of Customer Care Team Member should have a minimum education of a college diploma The candidate must have 3 years of experience in a similar position Must have field experience with computer scheduling software, Microsoft Office, QuickBooks and proper phone etiquette The sense of sight, speech (English), and hearing are required, must posses excellent verbal and written communications skills, effectively publically speak and/or give presentations Needs to be able to effectively communicate with employees of varying education levels Must be a person who can take initiative Must be a highly organized person who can monitor and manage numerous projects at once and can prioritize the workloads Must have experience in some line of sales and customer service. Additional Qualifications:  The physical demands described here are representative of those that must be met by the candidate to successfully perform the essential functions of this job: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time in a smoke free office environment He/she may also be required to stand and/or walk for long period of time while completing other duties and responsibilities outside or in other business locations The candidate must have a full range of body movements including the use of his/her hands to finger, handle, and feel objects such as computer The ability to bend the body, to reach for objects, and to crouch when needed is also required The candidate must have command of three senses: sight, hearing, and touch Specific vision abilities required include close vision, depth perception, and the ability to adjust focus The candidate must have the ability to lift up to 25 pounds. Working Conditions: The normal workday will be from 9:30 am to 5:30 pm, however, the hours may be long when specific projects are due, thus some extended schedules will be necessary This position is a seasonal position. Working months are from March to December. Sub-Plan options available to committed employees. Will work in an office and outdoor environments The normal auto and air travel hazards and varying temperatures will apply Must have a valid Ontario’s Driver’s License Travel will be in all types of weather including heaving rain, below freezing temperatures with possible snow conditions Authority: The Customer Care Team Member receives authority from the Office Manager To develop and implement short and long range corporate new solution service planning To control profit, sales and residual income growth associated with all areas that he/she has responsible for Reporting Relationships:  The Customer Care Team Member reports directly to and is fully accountable to the Office Manager directly and the GM indirectly. Education: Completion of a bachelor's degree or diploma Completion of a high school diploma at an accredited secondary school or approved equivalent. Compensation: $15.00-$17.00/hour  Benefits Program RRSP Plan Winters Off with Top Up Growth Opportunities Flexible Scheduling Reward System Company Events   Click here to apply online

COMPANY WeedMD Inc. is the publicly-traded parent company of WeedMD Rx Inc., a federally-licensed producer and distributor of cannabis and cannabis oil for both the medical and adult-use markets under the Cannabis Act. The Company operates two facilities: a 26,000 sq. ft. indoor facility in Aylmer, Ontario and a state-of-the-art greenhouse facility located in Strathroy, Ontario. The Greenhouse currently has 44,000 square feet of licensed space in production and is expected to have a total footprint of more than 500,000 square feet online by year-end 2018. WeedMD has a multi-channeled distribution strategy that includes supply agreements with Shoppers Drug Mart and provincial distribution agencies, as well as through strategic relationships across the seniors’ market in Canada. JOB SUMMARY The Client Service Representative (CSR) is required to provide a high level of customer service to WeedMD Rx Inc. clients at all times while striving to achieve business targets through superior telephone and communications skills. The CSR will also be responsible for handling general inquiries, placing accurate orders, and referring escalated calls to the appropriate Representative. Integrity, vision, professionalism and passion are key components of this position. JOB DUTIES Ensure optimal client care through friendly, enthusiastic and professional service with all clients and team members. Register new patients in line with acceptable standards; support clients in filling medical forms to avoid errors and inaccurate information. Coordinate detailed and accurate intake of information Answer telephone calls and provide excellent customer service for all questions or concerns. Adhere to the Standard Operating Procedures for Good Production Practices (GPP) operations of WeedMD Rx. Inc. at all times. Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed. Ensuring optimal client care by placing orders with accuracy, and in the patient’s best interest. Electronically file documents into client file folders, set up files for new clients, and audit files to ensure that information is accurately filed. May assist with the training of newly hired personnel. Responsible to be updated with new rules and regulations. Updates job knowledge by learning new products descriptions. Refer escalated customer calls to Client Service Manager or Quality Assurance. Exercise discretion to client information following established PHIPA protocols. Other administrative tasks as assigned by the Clinic Team Manager. REQUIREMENTS Secondary School Diploma required Bilingual (English / French) required 2-5 years' experience in Customer Service preferred. Medical Office Administration Diploma. Willing and able to work occasional evenings. Rigorous attention to detail. Ability to work effectively under pressure. Strong computer skills - MS Office: Word, Excel, PowerPoint, Access, Adobe Acrobat. WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted. Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.